What does Bespoke mean?

be•spoke adj: said especially of clothes. Making or selling custom-made clothing. A bespoke tailor.

The word bespoke has its roots in Savile Row, where it refers to clothing made to a client’s exact specifications. Bespoke tailoring involves the creation of a unique pattern for each client, differentiating it from made-to-measure, which merely adjusts a standard preexisting pattern. The Savile Row tradition, which Michael Andrews adheres to, also requires that garments be sewn principally by hand, with only long seams finished on a sewing machine. Experience for yourself the difference true bespoke makes.

What is a "basted fitting?"

The basted fitting is a crucial step in the patternmaking process that ensures the most optimal fit possible. After taking your initial measurements, we draft your unique pattern and make a test garment that is “basted” together, meaning the pieces have been loosely sewn so it can be easily taken apart and adjusted to your body. Once we have fit you in this test garment, we revise your pattern as needed before cutting the actual fabric for your finished garments. The basted process enables us to make fit corrections that may not otherwise be possible on a finished suit.

How does the bespoke process work?

We believe ordering custom clothing should be as much fun as wearing it. When you first come in, we’ll start by asking a few questions about your tastes and preferences to get to know you better. Once we understand what you like, we’ll help you choose from our wide range of fabrics and styling details.

If you need a little extra fashion advice, you’ve come to the right place. We pride ourselves on our expert and honest style guidance. We’ll happily give you our suggestions on everything from the cut that works best for your build to patterns and colors that are most flattering on you.

Once you’ve designed your new clothes, we’ll take an abundance of measurements to ensure a precise fit. We’ll contact you upon completion of your garments to schedule a fitting. If any alterations are needed, we generally perform them on-site in about a week or two.

Should I make an appointment?

Yes, please. We encourage appointments so that each client receives the attention he deserves. We’re happy to accommodate same-day fittings whenever space is available, so don’t hesitate to call or email us, even at the last minute.

How long will my appointment last?

Generally speaking, your first visit takes about 90 minutes for the design and measuring process. Of course, this varies widely depending on the client and the nature of one’s order.

How does payment work?

We request a half deposit at the time the order is placed. The remaining balance is due once your garments are completed and ready for fitting.

For clients outside the New York area who are not subject to New York sales tax because their garments are being shipped directly to them, payment is due in full at the time the order is placed.

We accept cash, check and major credit cards.

What fabrics do you offer?

We offer more than 20,000 luxurious fabrics from many of the world’s finest mills including Dormeuil, Zegna, Scabal, Holland & Sherry, Ariston, Loro Piana, Vitale Barberis, Thomas Mason, David & John Anderson, Albini, Canclini and more. Our suiting fabrics include wool and wool/cashmere blends ranging from Super 100s to Super 200s, as well as seasonal weight and performance blend fabrics. We also carry exceptional 100% cashmere, camel hair, alpaca and vicuna fabrics for blazers and overcoats. Our shirting fabrics are generally 100% Egyptian cotton and come in thousands of patterns, styles and colors.

Can my suit be altered if I gain or lose weight?

Generally, yes. We leave extra seam allowance to allow our garments to be easily altered. We offer free alterations on your garments for six months from the time you take them home.

How should I care for my new clothes?

1. Dry clean your suits only when they’re dirty, ideally not more than three to four times a year. The chemicals used by dry cleaners can damage the fabric, and unfortunately, the finer and more expensive the wool, the more delicate it is. When selecting a dry cleaner, try to find one that uses organic cleaning agents, which are considered to be more gentle on fabrics.

2. After each wear, hang your suit outside the closet overnight so that moisture and odor can escape the fabric. Hang your trousers long ways from the bottom hem with a pant hanger – this allows the weight of the garment to pull out wrinkles naturally, thus reducing the need for pressing.

3. Do not use starch on your shirts. Starch makes cotton fibers brittle, which causes the fabric to wear out more quickly. Be sure to remove your collar stays as they can cause scorch marks if left in when the shirt is pressed.

4. If you have problems with underarm stains, ring around the collar, food spots, etc., apply Zout stain remover (or Shout if you can’t find its similar-sounding competitor) as soon as you can take off the shirt. The stain remover will keep the discoloration from setting before you have a chance to launder the shirt.

Do you guarantee your results?

Absolutely. We stand behind each and every garment with a complete satisfaction guarantee. Because our garments are specially made for each customer, we cannot offer cash refunds. However, if you are not thrilled with the fit of your garment, we will either alter it to fit your needs or remake it once free of charge.

I'm interested in building a wardrobe. What is the most economical way to do this?

We are experts at helping men build out great wardrobes. Our most satisfied clients are often those who work with us to design shirts to match their suits and pick accessories to complete the look, all in a unified process.

To help encourage this, we offer flexible wardrobe packages. If you buy any two similar garments, you get a third at half price. If you buy five shirts, you get a sixth shirt free. Check with your stylist for more details.

Can you tell me about your referral program?

We appreciate that most new clients come to us through word of mouth recommendations from other clients.

If you’re an existing client and send a friend to us, your referral will receive 20% off his first order by mentioning your name. Better yet, you’ll get a credit equal to 20% of his order.

What can I do with my old suits?

We have long supported Career Gear, which provides gently-used professional clothing (along with mentoring and life-skills) to help men in poverty become stronger contributors to their families and communities.

For each eligible suit you bring in, we will give you a $100 credit toward a new suit. For each shirt or pair of pants, we will give you a $25 credit toward a new shirt or pants.

You can donate as many garments as you wish and we will keep the credits on file for up to a year. Please note that only one credit may be applied to each new garment purchased.

All donated garments should be clean, on hangers and free of holes or visible stains.