SHIPPING & RETURNS
All garments and accessories will be shipped free of charge within the continental United States unless you indicate at checkout you would prefer to pick-up the items in store.
At Michael Andrews, we stand behind each and every garment we make with a complete satisfaction guarantee. For made-to-order garments, in the unlikely event you are not fully satisfied with the fit of your trial garment, a full refund may be requested immediately after you have completed the basted fitting. For orders that do not include a basted fitting, a refund may be issued at any time prior to your garments being cut, subject to a 20% restocking fee.
If you are not thrilled with the fit of a garment once it is made, we will either alter it to fit your preferences or remake it once free of charge. We offer six-months free alterations on all of our garments. For bespoke clients, we encourage scheduling an appointment in-store for any fittings. If you are a made-to-order client in need of alterations, please email us at NYC@michaelandrews.com to obtain shipping authorization information prior to returning the garments to us. Please note that because our garments are all specially made for each client, we cannot offer cash refunds once a garment is cut.
Accessories may be exchanged or returned within 15 days of purchase provided they are unworn and in the same condition as purchased.