All garments and accessories purchased online will be shipped free of charge within the continental United States unless you indicate at checkout you would prefer to pick-up the items in store.

At Michael Andrews, we stand behind each and every garment we make with a comprehensive satisfaction guarantee. If you are not thrilled with the fit of a bespoke garment once it is made, we will either alter it to fit your preferences or remake it once free of charge. We offer six-months free alterations on all of our bespoke garments. For bespoke clients, we encourage scheduling an appointment in-store for any fittings.

For in-store made-to-measure orders, we offer one round of complimentary alterations within two weeks of the garments being delivered. Complimentary alterations offered on made-to-measure garments are coat waist circumference, sleeve length, pant length, and pant waist, seat and crotch sizing. Other requested alterations will be charged a la carte.

For online made-to-measure garments, if you are not fully satisfied with the fit of your preliminary test garment, a full refund may be requested immediately after you have completed the trail garment fitting. For orders that do not include a trial garment fitting, a refund may be issued at any time prior to your garments being cut, subject to a 20% restocking fee. If you are an online made-to-measure client in need of alterations, please email us at [email protected] to obtain shipping authorization information prior to returning the garments to us.

Please note that because our garments are all specially made for each client, we cannot offer cash refunds once a garment is cut.

Ready-made accessories may be exchanged or returned within 15 days of purchase provided they are unworn and in the same condition as purchased. Made-to-order accessories (custom neckties, custom belts and custom shoes) are non-refundable.

For more information, please email us at [email protected] or contact your stylist directly.