SHIPPING & RETURNS
Complimentary ground shipping is offered on all accessories shipped within the continental United States. Items shipped outside the continental United States will be shipped postage due unless prior arrangements are made. Please contact us at NYC@MichaelAndrews.com if you have questions about shipping.
Should you need to return an item to us for any reason, please email us at NYC@MichaelAndrews.com to obtain shipping authorization information. Items must be returned in new, unworn condition within 15 days of purchase.
HOW ONLINE ORDERS WORK
COMPLETE YOUR FIT PROFILE
If you are an existing Michael Andrews client, your online orders will be made using your bespoke pattern. When you create your account, it links to your entire order history, which makes placing new orders a breeze.
For those new to Michael Andrews, simply create an account and fill out your Fit Profile. The Fit Profile consists of a few simple questions about your body shape and off-the-rack sizes. Our pattern makers then draft a pattern that most closely matches the information you provided. This pattern is then used to make a test garment just for you.
FIT YOUR TRIAL GARMENT
Approximately 3-weeks after your order is placed, you’ll receive your test garment. Please try it on and provide us as much feedback as possible, including pictures of you wearing the garment. Based on your feedback, we will assess any changes needed to your pattern. If the test garment fits well, we will proceed making your actual garments. If the trial garment is off the mark, we’ll happily make a new one based on your feedback. Once your pattern is confirmed, it will be saved on file to make future ordering as easy as possible.
RECEIVE YOUR FINAL GARMENTS
Your completed order should arrive approximately four weeks after you confirm the fit of your test garment. If your finished garments need any additional adjustments, you can return them to us anytime within six months for free alterations, or you can take them to your own local tailor and we’ll credit you for the reasonable cost of the alterations.