SHIPPING & RETURNS
Complimentary ground shipping is offered on all accessories shipped within the continental United States. Items shipped outside the continental United States will be shipped postage due unless prior arrangements are made. Please contact us at NYC@MichaelAndrews.com if you have questions about shipping.
Should you need to return an item to us for any reason, please email us at NYC@MichaelAndrews.com to obtain shipping authorization information. Items must be returned in new, unworn condition within 15 days of purchase.
OUR MADE-TO-ORDER PROCESS
COMPLETE YOUR FIT PROFILE
We leveraged our bespoke experience to make it easy for men with discerning taste to experience the quality and fit of our garments without the need to visit us in person. After analyzing measurements from over 5,000 clients, we developed a predictive algorithm to identify the base pattern that most closely matches the size information you provide to us.
To get started, simply answer a few basic questions about your off-the-rack size and body shape. From there we make a trial garment just for you.
FIT YOUR TRIAL GARMENT
Within three weeks of placing your order, you will receive a trail garment in your size. Once you receive it, simply take a few pictures of yourself in the garment and send them to us, along with a description of any issues that you feel need to be corrected.
If the fit of the initial tryon is close, we will proceed to making your actual garments. If the fit is off the mark, we will adjust your pattern and send you a new tryon as quickly as possible.
If at any time during the trial fitting process you are unhappy with the fit of your tryon or are otherwise concerned that the final garments may not meet your expectations, we will gladly issue a full refund.
RECEIVE YOUR ORDER
Once you are satisfied with the fit of the trial garment, we will proceed to making your actual garments. You should receive your completed order within four weeks from the time you confirm the fit of your trial garment.
If your finished garments need any minor adjustments, you can return them to us for free alterations anytime within six months of receiving them. Alternatively, if you find it more convenient to use your local tailor for minor alterations, we will credit you back the reasonable cost of any alterations.
Experience the undeniable difference of a handmade custom suit for yourself.