HOW ONLINE ORDERS WORK
If you are an existing client, your online orders will be made using your bespoke pattern we have on file. If you have questions or want adjustments made to your fit, just let us know. We’re here to help every step along the way.
For those new to Michael Andrews, we have developed a remote bespoke process that lets you order from anywhere in the world without the need to visit our New York studio. The remote bespoke process is described in detail below. If you have any question, please feel free to call or email us.
COMPLETE YOUR FIT PROFILE
If you are a first-time client ordering online, simply create an account and fill out your Fit Profile. The Fit Profile consists of a few simple questions about your body shape and off-the-rack sizes. Using algorithms developed by analyzing over 5,000 bespoke clients, our pattern makers use the information you provide to draft a pattern that most likely matches your size. This pattern is then used to make a test garment just for you.
FIT YOUR TEST GARMENT
Approximately 3-weeks after your order is placed, you’ll receive your test garment. Please try it on and provide us as much feedback as possible, including pictures of you wearing the garment. Based on your feedback, we will assess any changes needed to your pattern. We can even schedule a video conference so our pattern makers can see the garment on you in real time.
If the test garment fits well, we will proceed with making your actual garments. If the trial garment is off the mark, we’ll happily make a new one based on your feedback. Once your pattern is confirmed, it will be saved to make future ordering a breeze.
RECEIVE YOUR FINAL GARMENTS
Your completed order should arrive approximately four weeks after you confirm the fit of your test garment. If your finished garments need any additional adjustments, you can return them to us anytime within six months for free alterations, or you can take them to your own local tailor and we’ll credit you for the reasonable cost of the alterations.